SUPPORT
Frequently Asked Questions
How do I create an account?
Click on Join Now, enter your phone number. You will receive an OTP to login.
The app is crashing or not loading. What can I do?
- Ensure you have the latest version of the app.
- Clear the app’s cache or restart your device.
- Reinstall the app if the problem persists.
How can I update my profile or account details?
Go to your profile > Click on 'i' button on the top right of your screen > Update your pending details and save changes.
How do I contact support?
Fill out the form mentioned above and someone from the teach will reach out to you.
Is my data safe?
Yes. We follow strict privacy and encryption practices to ensure your data is secure.
Can I use the app on multiple devices?
Yes. Log in with the same credentials across devices. Some features may be device-specific.
Why am I not receiving verification OTPs?
- Check your spam or junk folder in your message box.
- Ensure your phone number is entered correctly.
- Retry after a few minutes or contact support.
How can I report a bug or give feedback?
Email us directly at contact@tunelground.com